Regional Orientation Sessions
In Person Training
We’re excited to introduce a revamped initiative for frontline staff—our Regional Tourism Orientation—and we invite you to be part of enhancing PEI’s tourism experience from the ground up.
These one-day, in-region sessions are designed to equip your frontline staff with the tools they need to represent your business—and Prince Edward Island—as knowledgeable, confident, and service-focused ambassadors.
Why Participate?
Your frontline staff are often the first and most frequent point of contact for visitors. By attending, they’ll:
- Gain first-hand knowledge of local and regional products, services, and attractions
- Strengthen their ability to provide informed referrals and recommendations to guests
- Enhance their customer service skills through PEI’s premier service training program
- Build connections with other tourism professionals and operators across the region
Each session includes:
- PEI Best Service Excellence Training (3 hours)
Led by Linda Lavoie, this interactive workshop is designed to build confidence and service excellence through five core modules:
- Strengthen professionalism and service skills
- Understand how attitude impacts guest experiences
- Learn strategies to handle difficult customer interactions
- Improve risk management and complaint resolution
- Gain confidence in turning challenges into opportunities for customer loyalty
This program equips frontline staff with the essential skills to deliver exceptional service, handle complaints professionally, and turn challenges into opportunities for lasting guest loyalty.
- Afternoon Regional Orientation & Operator Update
In the afternoon, participants will connect with local tourism operators and representatives who will share what’s new and noteworthy for the 2025 season. These updates will empower staff to confidently speak about experiences across the region—making them stronger ambassadors for your business and the Island as a whole.
***Please note: Lunch is from 12:00–1:00 PM and is not included.
Regional Orientation Schedule (8:30 AM – 3:00 PM):
- Discover Charlottetown – June 4 at Rodd Royalty – Agenda
- Explore Summerside – June 5 at Loyalist Hotel – Agenda
- North Cape Coastal Drive – June 6 at Mill River Resort – Agenda
- Points East Coastal Drive – June 9 at Lanes Riverhouse Inn & Cottages – Agenda
- Central / Cavendish – June 10 at North Rustico Lions Club – Agenda
These sessions are complimentary for TIAPEI members, with a registration fee applicable to non-members. Space is limited, so we encourage you to register your frontline staff early to secure a spot in one—or all—of the orientation sessions.
Register here: https://members.tiapei.ca/df07ab3d0fb3229e?a=fb7855799879888c&lang=en
Let’s work together to ensure every guest on PEI receives the knowledgeable service and warm welcome that keeps them coming back.