TIAPEI News & Awards

As a valued member of the Tourism Industry Association of PEI (TIAPEI), your insights are crucial to our ongoing commitment to maintain and enhance PEI’s legendary hospitality.

We Need Your Feedback
We are reaching out today to invite you to participate in our Stakeholder Survey on Staff Training and Service Excellence. This comprehensive survey aims to gather your experiences, challenges, and preferences regarding customer service training, with a particular focus on our PEI BEST Service Excellence program.

Why Your Input Matters
The feedback collected through this survey will:

• Help us evaluate the effectiveness of our current training programs
• Guide the development of potential online, video-based training options
• Identify specific challenges you face in providing service excellence training
• Shape future training content to address real-world customer service scenarios

How We’ll Use Your Feedback
Your responses will directly influence our strategic decisions regarding:

1. Enhancing existing training programs based on your experiences
2. Developing new delivery methods (such as online modules) tailored to your preferences
3. Creating content that addresses the specific challenges and scenarios you identify
4. Determining the optimal format, timing, and certification options for future training initiatives

Confidentiality
All responses are confidential, and while providing your name and business information is optional, doing so will help us better understand the unique needs of different sectors within our industry.

Take the Survey
https://www.surveymonkey.com/r/TIAPEISERVICE2025
The survey should take approximately 10-15 minutes to complete. We kindly ask that you submit your responses by May 1, 2025.

If you have any questions about this survey or would like more information about TIAPEI’s training initiatives, please don’t hesitate to contact Alex MacKenzie at amackenzie@tiapei.pe.ca or at 902-566-5008.

Thank you for your continued support and commitment to excellence in PEI’s tourism industry. Together, we can ensure that our island continues to deliver the exceptional visitor experiences we’re known for.