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Emerit Course and Training

Get more information about emerit training below or at http://emerit.ca/home

Canada’s best online tourism and hospitality training.

emerit is national training products developed by Tourism HR Canada. The Tourism Industry Association of PEI is the distributor of emerit products on PEI. Tourism HR Canada works hand-in-hand with industry, small businesses, education institutions, and large corporate enterprises, to develop the emerit line of skill training programs.

Training resources from emerit are available for dozens of occupations such as Tour Guide, Front Desk Agent, Supervisor, Taxicab and Limousine Driver, Food & Beverage Server, and many more!

Training Resources may come in multiple or different versions:

National Occupational Standards are manuals that describe the knowledge, skills and attitudes necessary to be considered competent in an occupation. The standards are set by the industry and are the basis for emerit training and certification programs.
Workbooks are occupation-specific, self-study guides used for training or to prepare for certification. They contain exercises, checklists and self-tests based on the National Occupational Standards for the occupation. Some workbooks are also available for e-readers.
Online courses are occupation-specific, self-directed training designed to be flexible. Training modules based on National Occupational Standards can be completed when it is convenient for the learner, from any computer with internet access. Online courses are available to learners for one year from the date of activation.

Professional Certification from emerit

When employees are certified through emerit, they earn a prestigious, national credential that identifies them as a true professional in their occupation, and recognizes the skills, knowledge, pride, and dedication they have brought to their career—and to your business.

For more information, contact Alex MacKenzie 902-566-5008 or email amackenzie@tiapei.pe.ca

Bartender

Your bar is a profit centre and key customer engagement point—are your guests being WOWed?

A well trained Bartender needs to know much more than how to mix a wide variety of drinks. emerit trained Bartenders learn the best selling techniques, enhance their beverage knowledge to become a master of mixology, and learn effective engagement and communication skills.

This is especially critical when dealing with difficult customers. Everyone is watching— how you handle yourself as a bartender will become a story other patrons tell. emerit trained bartenders are prepared for best and worst case scenarios.

With emerit Bartender training, you will study the following modules:

The industry-forged emerit training represents the collective expertise of bartenders and industry leaders across Canada. Your future bartending will be more efficient — while you also learn the value of customer engagement. Your guests will stay longer, return often and generate positive word-of-mouth for your employer—that’s a win-win scenario for both of you.

Take pride in your work; get emerit Bartender training to acquire the skills and certification to gain the recognition. When you complete the certification process, you will be awarded the Tourism Certified Professional (TCP) designation

Certification Package starting at $260.00+ HST

Director of Housekeeping

Leadership, process driven, and customer focused attitude—do you represent these core attributes of an exceptional Director of Housekeeping?

Directors of Housekeeping attend to guests’ every need. Coordinating teams of attendants to clean rooms frequently, thoroughly and without disturbing guests, they deliver high quality guest experiences. They adopt strategies to reduce energy and water consumption, optimize the operation of the properties, while simultaneously helping to meet their guests’ expectations.

Calm, courteous, inherently organized, and hard-working by nature, Directors of Housekeeping are also excellent communicators. They must recruit, hire, train and retain qualified committed employees.

While many Directors of Housekeeping hold applied degrees and professional certificates in hospitality and hotel management, most obtain their job skills through hands-on experience as housekeeping room attendants.

emerit programs represent the collective expertise of Directors of Housekeeping industry leaders across the country. Download the National Occupation Standards below and see if this career path is for you. Or if you’re already in a management position, assess your skill and knowledge and gain the recognition that comes with Professional Certification. When you complete the certification process, you will be awarded the Tourism Certified Manager (TCM) designation.

Certification Package starting at $685.00+ HST

Event Coordinator

Working behind the curtains, focusing on detail, and juggling many tasks, a skilled Event Coordinator ensures events run successfully—are you such a person?

Employers know they need to maintain an excellent reputation for managing successful events so they can continue renting their facilities profitably. A skilled Event Coordinator can be the difference between a hit and a flop.

emerit trained Event Coordinators are able to bring together all the little details that create an unforgettable event experience. The self-study emerit training program will teach you leadership, marketing execution, and interpersonal skills to bring everything together to present a seamless experience to customers.

Event coordinators generally have a passion and enthusiasm for working with people. emerit harnesses that energy and adds the broad range of multidisciplinary skills from human resources to budget management needed to excel in a fast paced environment.

The Event Coordinator program includes the following modules:

Industry-forged emerit training embodies the collective expertise of Event Coordinators and industry leaders across Canada. Take pride in your work; get emerit Event Coordinator training to acquire the skills, and certification to gain the recognition. When you complete the certification process, you will be awarded the Tourism Certified Professional (TCP) designation.

Certification Package starting at $260.00+ HST

PEI emerit Certified Event Coordinators

Erin Clarke	Kim Klein
Corey Veld	April Ennis
Susan Freeman	Peggy Miles

Event Management International (CEMP)

Your events transcend borders and types; is your Event Manager trained in the nuances of international event management?

The standards within this emerit training program were written and validated by international industry experts. Internationally endorsed Event Managers plan, implement, and evaluate a wide variety of events and functions. These include:

The certification process requires 5,000 hours of relevant event management experience within the last five years. Applicants must also pass an industry-endorsed knowledge exam, and submit a portfolio of events. Successful candidates will be awarded the Certified Event Management Professional (CEMP) designation.

A valuable learning resource that covers all aspects of event management including:

The emerit programs represent the collective expertise of Event Management Professionals and industry leaders across the globe.

Certification Package starting at $685.00+ HST

Event Manager

Organize events, from festivals to executive conferences — all the skills you need in one training program.

Event Managers trained with emerit see the “big picture” when it comes to planning and organizing an event. Whether it’s an executive conference or a client’s dream wedding, emerit training gives you the tools to execute flawless events. From negotiating with vendors to designing the perfect marketing plan, you run the show and your abilities increase event revenue, profile and recognition.

The following modules are included:

Events Management
Event Risk Management
Program Planning
Marketing
Human Resources Management

Within these modules you will learn how to create plans, map out human resource requirements, assess and manage risk, create and manage sponsorships and much more.

Ensure your success; get emerit Event Manager training to acquire the skill and confidence to excel in your career. Once you have the skills, apply for the Certification to gain the recognition.

Certification Package starting at $685.00+ HST

PEI emerit Certified Event Managers

Corey Veld

Food and Beverage Management International

Are you working in the food and beverage industry?

Growing demand around the world means that qualified food and beverage managers enjoy more exciting and better paying career opportunities than ever before. If you have the ability to provide leadership, identify and manage risk, develop and oversee budgets, ensure compliance with local regulations, and plan for emergencies, Food and Beverage Management could be the field for you. If you are interested in the field but lack these skills, emerit can help you bridge the gap and get noticed.

The emerit Food and Beverage Management International Competency Standards were developed by professional food and beverage managers and industry experts from over 50 countries. The Standards cover nine major management categories, including business operations, financial resources, human resources, provisioning of supplies, food and beverage preparation, customer service, and compliance with applicable laws and regulations.

The Standards are a valuable resource for aspiring or current food and beverage managers, employers, trainers and educators. The Standards have many practical uses, including:

The Food and Beverage Management International Certification program places successful candidates among the elite of their profession and rewards them with a globally recognized emerit professional designation, Certified International Foodservice Management (CIFM).

Food and Beverage Manager

Your customer’s experience begins before they come in the door— you, as the manager, create that experience.

With Canadian made emerit training, Food and Beverage Managers learn how to excel at motivating and inspiring others, while becoming efficient at a variety of critical operational tasks. Many managers are promoted to their positions based on experience and providing great service—but does a great staff member a great manager make?

Do you have any professional managerial training? Don’t roll the dice and hope you will figure it out. Developed by Canadian industry experts, emerit training can immediately fill in the gaps with any skills you may be weak at or missing entirely. Great leaders attract talent, inspire loyalty, and help steer the business towards profitable calm seas.

Modules include:

Through professional and practical manager training you are supporting your success and building core skills that will be useful in this or any future career.

Take pride in your work; emerit training will help you learn the skills you need to be a successful Food and Beverage Manager. When you complete the certification process, you will be awarded the Tourism Certified Manager (TCM) designation.

Certification Package starting at $685.00+ HST

Food & Beverage Server

Anticipating customer needs, thriving in a fast-paced environment, and doing it all with a smile—does that describe you?

Are you a server now or thinking about becoming one? The emerit Food and Beverage Server program teaches the knowledge and skills you need to excel as a server in the industry. It’s good for you—for more tips—it’s great for your employer —happy customers and repeat business. That’s a win-win scenario.

emerit Food and Beverage Server training is forged on the industry tables, with real-life practical work environments that range from sports bars to 5-star dining experiences.

Your emerit Food and Beverage Server training will cover the art of table service, effective sales techniques, and dealing with difficult customers. This is just the tip of the iceberg.

Every one of your customers leaves with two things on their minds—how good the food was and how great the service was. Get emerit trained and you will consistently get great reviews on both counts.

Take pride in your work; get emerit Food and Beverage training to acquire the skills, and certification to gain the recognition. When you complete the certification process, you will be awarded the Tourism Certified Professional (TCP) designation.

Certification Package starting at $260.00+ HST

PEI emerit Certified Food and Beverage Servers

Nicholas A’Hearn
Celeste Coles	Georgina Martin
Sarah Condon	Marc Brunet
Carrie Walsh	Louise Arsenault
Michelle Milligan	Valerie Grimes
Crystal Clarey	Carrie Gautreau
Melissa Pollard	Margaret Somers
Jennifer Dijkema	Jackie Kane
Alex Feldman	Tammy Robinson
Wendy Chappell	Sarah Strebel
Joanne Biggar	Lynn Robinson
Hooie Larter	Lisa Robichaud
Linda Dickie	Wendy Jones
Diana Noye	Pam Wilkie
Barbara Gaudet	Scott Lenahan
Stephen Wedge	Nicole Gallant
Merritta MacWilliams	Heidi Duchesne
Sheila Van Ewyk	Cecilia Chevre
Jay Page	Angela Chevrie
Willard Outhouse	Ruby Ann Barron
Sarah Murray	Karen Arsenault
Ann Monahan	Kelli MacLeod
Kelly Miller	Lillian Lynch
Carmie MacKenzie	Shawn Cairns
Shelley Gallant	Sheila Dalton
Eric Frenette	Flossie MacDonald