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PEI Best Service Excellence

The PEI BEST Service Excellence program is an essential training initiative aimed at equipping tourism industry professionals with the tools to deliver exceptional customer service. Recognizing that each interaction shapes a guest’s perception of a business and the Island as a whole, this one-day workshop empowers participants to meet and exceed customer expectations, fostering customer loyalty and strengthening business success.

Through five dynamic modules—Be Professional, PEI BEST Attitude, Doing Your BEST, Managing Risk, and Service Recovery—participants gain practical skills and insights to handle diverse customer situations with confidence. The workshop places a particular focus on complaint management, helping attendees view challenges as opportunities to improve and retain valuable customers. By cultivating a professional and proactive mindset, the training ensures tourism employees are ready to leave a lasting positive impression on every guest, whether they are local patrons or visitors from around the world.

By promoting high standards of customer service, the PEI BEST program directly enhances the reputation of Prince Edward Island as a premier travel destination. Well-trained, confident employees contribute to memorable guest experiences that drive repeat visits and positive word-of-mouth. This initiative not only benefits individual businesses but also strengthens the broader tourism community, helping ensure the Island continues to thrive as a leader in hospitality excellence.

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