Why Customer Service Is One of the Smartest Investments Your Tourism Business Can Make
In tourism, every interaction counts.
From the moment a visitor sets foot on our red shores, to the moment their plane, boat or car takes off, their experience is shaped by the people they meet, the service they receive, and the care they feel along the way. Often, it’s not an event or place they remember most; it’s the people.
That’s why investing in customer service training is one of the smartest decisions a tourism business can make!
Customer Service Drives Revenue
Great service not only improves the visitor experience but also brings real business results. When visitors feel welcomed and valued, they tend to:
- Spend more money
- Stay longer
- Return again
- Recommend PEI to others
In tourism, stronger service directly leads to stronger performance for individual businesses, and the entire Island economy!
Our Power is in our People
We know our Island has a lot to offer, from stunning beaches to world-class golf to some of the best food in the world. And still, time and time again, visitors tell us the same thing: it’s the people who make their trip unforgettable.
While we like to think hospitality is simply part of who we are as Islanders – warm, welcoming, and friendly by nature- we also know that customer service can be taught and improved through simple, practical skills!
This is where Best Bytes comes in.
Introducing PEI Best Bytes
PEI Best Bytes is a customer service training program made specifically for PEI’s tourism industry. It helps employees become more confident and helps tourism businesses grow, one skill and one experience at a time.
Available to all TIAPEI members, the program supports new hires, returning seasonal staff, and entire teams with practical, focused training ready to use immediately on the job. Designed for busy tourism operations, it delivers short, practical training that fits into real schedules, including during peak seasons.
What You’ll Learn:
PEI Best Bytes builds essential customer service skills, including:
- Professional, welcoming service
- Clear communication with guests and coworkers
- Handling challenges with confidence
- Using digital tools to support service
- Creating consistency across teams
Invest in the Experience
When customer service gets better, everyone benefits. Businesses perform better and guests have a better experience. Employees gain confidence and useful skills, and visitors leave with great memories of Prince Edward Island.
Tourism success is built on people, and great service is what brings it all together.